• How can I top up my wallet if I have a maximum limit on my credit card?

  You can top up your DARI Wallet daily until you reach the required amount. Otherwise, please contact DARI support@DARI.ae  if you wish to top up your walle...

• How can I approve the application?

  Login to your DARI account, click on Applications, and choose the application in question to view. You can now view the application details and choose wheth...

• How can I link my premise ID in DARI?

  The primary method for updating or linking the premise ID is by updating the property details through TAMM. One exception is if the unit is currently rented...

• When can the tenancy contract be renewed?

   It can be renewed within 1 month before the expiry date.

• Why can’t I pay with DARI Wallet ?

  The reason might be because you don’t have enough balance. Otherwise, please contact the customer support team at  support@dari.ae for further assistance.

• Who can pay the Abu Dhabi Water & Electricity Authority (ADWEA) bill?

  Either the lessor or the tenant can pay the ADDC bill. The party who will be paying the bill is specified in the registration phase.

• Can I use multiple credit/debit cards in my wallet ?

  Yes, you can. 

• Why did the owner receive the ADDC bill, although there is a new tenant?

  If the contract shows that the tenant will pay the ADDC bill, we will check it from our end. For further assistance, please contact our support team at supp...

• Can I save my visa card for future services on the DARI platform?

  Unfortunately, this is not possible at the moment.  

• Can I save my visa card for future services on the DARI platform?

  Unfortunately, this is not possible at the moment.  

• Why was the ADWEA bill returned to the owner if the contract had expired?

  If the contract is expired, the ADEWA bill will be charged to the tenant unless the expired contract is closed. In that case, we may raise the case to the t...

• I chose the tenant to pay the ADEWA bill, but it still comes under my owner’s name. What might be the reason for this?

  It might be a technical issue. We need to investigate the notification sent by the system to ADDC. Please report your issue to our support team at support@d...

• I’m receiving the ADWEA fees, although I’m a local resident. Why is that?

   ADM fees are zero for local tenants. It might be that the tenant's nationality at the time of registering the contract was non-local, in which case the...

• When can we add or change the occupants?

  You can add or change occupants as long as the contract is valid.

• Who can add occupants?

   The lessor may add the occupants during contract registration. They can also modify the contract to add or change occupants throughout its duration.

• How can I add an occupant who still hasn’t received an EID?

  It is not applicable to add an occupant without an EID.

• What is the maximum number of occupants?

  3 occupants per bedroom in the unit.

• Should pets be mentioned in the tenancy contract?

  Yes, upon the lessor and tenant agreement.

• Can I add occupants 7 days after initiating the tenancy contract?

  Yes, the lessor can add occupants.

• What are the fees for adding occupants?

  It is free of charge.

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